Frequently Asked Questions

If you have questions, we have answers.

  • We are recommending the use of face coverings for all guests and team members to protect the health and safety of our guests, employees, and community, and follow the CDC recommendation for the use of face coverings in areas where effective social distancing can be limitedThe use of face coverings are required in indoor areas, such as the SkyCenter, as mandated by our local government.  More information on this policy is available here.

  • We've made changes to our operations and taken several steps to protect the safety of our guests and team members in response to COVID-19. Details are available here.

  • The Gatlinburg SkyBridge is located at the Gatlinburg SkyLift Park, which can be found at 765 Parkway Gatlinburg, TN 37738.  Look for the the iconic yellow lift chairs going up the mountain! 

  • After buying your SkyLift Park ticket at the base of the SkyLift, you'll ride the lift up the mountain to the SkyDeck, SkyCenter, and the Gatlinburg SkyBridge.  For individuals who may have challenges walking up stairs, please note: after unloading out of the SkyLift chair, there are approximatley 60 stair steps leading up to the SkyBridge's gateway.      

  • The only way to access the top of the mountain (where the Gatlinburg SkyBridge is located) is to buy an admission ticket at the SkyLift Park ticket window and then ride the yellow SkyLift chair to the top of the mountain.   

  • Gatlinburg SkyLift Park does not offer designated parking, however, adjacent to our location are three parking lots that offer competitively priced hourly and daily rates.  Metered parking is also available nearby on River Road.  

  • Once you have redeemed your admission ticket at the SkyLift Park ticket window, you will have all-day access up and back down the mountain, weather permitting, until the park closes at night.  You will have access to the SkyLift, SkyDeck, SkyCenter, and the Gatlinburg SkyBridge once you have your admission ticket.  

  • Yes.  If you purchase online tickets two or more days in advance of your selected arrival date, you will receive $2 off each ticket.  Online tickets can be found here

  • We can fit up to three individuals in each chair, but guests are welcome to ride one or two per chair if preferred.  There is no need to stress, as our operators will make sure you get in the chair comfortably.  

  • Individuals who are pregnant are able to enjoy the SkyLift Park experience without any restrictions.  This includes the SkyLift, SkyDeck, SkyCenter, and SkyBridge.  If you have any questions or concerns, please feel free to call 865-436-4307 OR email info@gatlinburgskylift.com

  • All individuals (regardlress of height, weight, or age) are permitted in the SkyLift yellow chairs and on the Gatlinburg SkyBridge.  However, we do recommend that infants ride in a baby harness/wrap attached to the parent.  It is also recommended that children be accompanied by an adult throughout the entirety of the visit.  Ages 3 and under are free at the SkyLift Park.  If you have any questions or concerns, please call 865-436-4307 OR email info@gatlinburgskylift.com   

  • For the safety of the individual(s), strollers and other wheeled devices are not permitted at the Gatlinburg SkyLift Park.  We recommend that infants and toddlers ride in the lap of their parent during the SkyLift ride.  We also recommend that infants remain in a purpose designed child-carrying device.  

  • Pets are not allowed at the Gatlinburg SkyLift Park.  Gatlinburg SkyLift Park supports the use of trained service animals.  For entry, an animal must meet the ADA current definition of a service animal : A dog individually trained to do work or perform a task for people with disabilities.  Additional requirements include: Dogs remaining under the control of and harnessed, leashed, or tethered by its handler at all times.  The animal's handler is entirely responsible for the safety and wellbeing of the animal.  Dogs must be housebroken, and handler must have waste bags and be prepared to clean up after the dog, should the dog defecate in the park.  Our policy is based on legitimate safety requirements that are necessary for safe operation of the facility.  These safety requirements are based on actual risks and are not intended to be discriminatory in any way.  If you have any questions, please feel free to contact info@gatlinburgskylift.com.   

  • Due to safety and privacy concerns, Gatlinburg SkyLift Park prohibits the operation of all unmanned aerial systems, including drones, of on or above Park property without the prior written authorization form from Gatlinburg SkyLift Park.  

  • The Gatlinburg SkyLift Park staff can accommodate disabled individuals on the SkyLift, SkyDeck, and the lower level of the SkyCenter.  However, the SkyBridge is not wheelchair accessiblePlease see our Accessibility page for details. 

  • Operations at the Gatlinburg SkyLift Park are weather permitting.  If there is only light rain in the area, operations will continue.  If there is heavy precipitation, high winds, thunder, or lightening in the area, SkyLift Park ticket sales will stop until the system has moved out of the area and management feels it is safe to resume operations.  Also, if there is snow in the area, operatons will continue unless there is ice build-up on the SkyBridge.  If there is ice, we will halt operations until the ice thaws out on the bridge.   

  • Smoking is prohibited at the Gatlinburg SkyLift Park.

  • For questions related to souvenir photos or any other purchased items from the SkyCenter building, please call 865-325-1336 or email SkyCenter Management

  • Discounts available at the Gatlinburg SkyLift Park ticket window are military/veteran/disabled veteran, senior rates, local rates, and group rates.  For more information about discounts, please call 865-436-4307 OR email info@gatlinburgskylift.com